FAQ's- Frequently Asked Questions

How much will my design cost?

When it comes to balloon decor, there are several factors that determine pricing which is why we highly suggest you speak with us to get a customized quote that will fit your exact decor needs. We can quote an inspiration photo, but that doesn't give us all the specific details to accurately price out what you are looking for.

Why can't I get FREE information BEFORE I pay for a consultation?

We have a PRICE page with starting prices to give you an idea of what the cost may be, along with detailed information on other fees. Please check our BOOKING PROCESS page for more information.

Can I cancel my order?

If you need to reschedule your booking, you must do so at least 7 days prior to your event date and we will be happy to apply your deposit to a future available date. Cancellation less than 7 days from your event are not eligible to be rescheduled unless we have discussed that is ok with our schedule and deposits are not refundable.

Why is there a consultation fee?

Due to the number of times, we have given our time to potential clients, only for them to disappear. We feel we need to be compensated for our time. 

The consultation fee is a non-refundable $20.00 fee that needs to be paid prior to filling out the inquiry form. We request information you have via our inquiry form, and it is then reviewed. Afterwards, we will reach out to you via email to schedule our 20-minute consultation which can be via telephone or email.

 If you decide to move forward after the 20-minute consultation, the $20.00 consultation fee will be waived on your invoice. If you do not want to move forward, that $20.00 fee is NON-REFUNDABLE.

Why are your prices so high?

We only use high quality 100% biodegradable latex balloons, and we take the time to handcraft each order. We are also a legitimate small business that has expenses and need to charge for our time to create your amazing order.

Day of delivery.

We send out a text/email when we are on our way to delivery, please be sure to look out for it the day prior to delivery.